Solution: The State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan was established in July 2012 as part of comprehensive reforms in public administration initiated by the President of Azerbaijan. The State Agency works in two parallel directions. The first direction is the management of ASAN Xidmət centres, and the second one is the facilitation (acceleration) of electronization of public services rendered by state bodies.
Goals and objectives: The State Agency is the central body of executive power in Azerbaijan mandated to carry out the mutual integration of databases of state agencies, accelerate the organization of electronic services and improve the management system in this area. As part of its mandate, the State Agency has developed and introduced into service an online payment system called “ASANPay” in January 2015. It is a multi-functional payment system that ensures the electronic delivery of administrative penalty decisions to the citizens and allows them to carry out online payment of fines related with those penalties and court rulings.
Implementation: The ASANPay system’s was designed to offer:
- A single payment point: the system’s user is enabled to realize payments to both government and commercial entities in a very easy and expedient manner. Registered users gain access to the list of all administrative penalties (fines, dues, arrears), lodge complaints and make inquiries on them, and realize their payments.
- An easy and quick payment: the user is relieved of the need to visit relevant entities in order to make inquiries and realize payments.
- Access to information on administrative fines: a user acquires unhindered access to detailed information (protocols, photo and video footage of traffic violations, etc.) related with administrative fines.
- Complaints, appeals and rebuttals on administrative fines: A registered user can through his/her personal cabinet lodge complaints, file appeals and send rebuttals to higher instances on administrative fines.
All payments can be done through a web portal (www.asanpay.az) by online bank transfer or through static terminals installed in public places (shopping malls, parking garages, ASAN Xidmət centers, etc.) by cash or a bank card. Both registered and unregistered users can use the system.
Achievements: Through a personal e-cabinet a user can access detailed and comprehensive information on his/her administrative fines and dues, read protocols and decisions, see photo and video footage of violations, realize payments, receive bills of payments, store all transactions. The system guarantees full security to and confidentiality of users’ credentials. Online bank transactions are encrypted and secured through Payment Card Industry Data Security Standard, Secure Sockets Layer, Verified by Visa, Secure Code.
Work is underway to include payments for other services, such as utilities, internet, cabel TV, tax and loans, insurance, parking, as well as features like “E-Wallet” and “Internet/Mobile Banking” into the ASANPay system.
Replication: The solution can be replicated interested in digitizing public service delivery.
Contact person: Mr. Elchin Huseynli
Phone: (+994) 12 444 74 41